At Ektisab, we strive to provide the best learning experience for our users. We understand that there may be situations where you may need to request a refund. This Refund Policy outlines the conditions and processes for obtaining a refund for purchases made on our platform.
1. General Refund Policy
Our general refund policy applies to all courses and services offered on Ektisab. Refunds will be granted under the following conditions:
- Course Not Accessed: If you have purchased a course and have not accessed any of its content, you may request a full refund within 14 days of the purchase date.
- Technical Issues: If you experience technical issues that prevent you from accessing the course content and we are unable to resolve the issue, you may request a refund within 14 days of the purchase date.
2. Non-Refundable Items
Certain items and services are non-refundable. These include:
- Downloaded Content: Any content that has been downloaded to your device is non-refundable.
- Completed Courses: If you have completed a course, it is not eligible for a refund.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Support: Email our support team at refund@ektisab.lystnet.net with your refund request. Include your order number, the course name, and the reason for the refund request.
- Review Process: Our support team will review your request and may ask for additional information to process your refund.
- Refund Approval: If your refund request meets the conditions outlined in this policy, we will process the refund to your original method of payment. Please allow 5-10 business days for the refund to appear in your account.
4. Changes to Refund Policy
Academy reserves the right to modify this Refund Policy at any time. We will notify you of any changes by posting the new policy on this page. Your continued use of the platform after any changes constitutes your acceptance of the new policy.
